VisionTek - High-Performance PC and Mac Upgrades and Enhancements

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Online Store Returns Policy

We offer a 15-day Money back guarantee on all of products.  After the 15-day period, all products will be handled under the warranty policy. 

All returns covered under our 15-day return period are subject to the following.
 - A Return Merchandise Authorization (RMA) number issued by Visiontek must accompany all returns.
 - RMA numbers must be obtained no later than 15 days from the date the product was purchased.
 - All RMA numbers are valid for 10 days from the date of issuance.
 - All products must be returned in like-new condition, including original packaging, all documentation and accessories.  Charges will be applied for all missing accessories or parts.

- All returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement.
    - The following criteria will be followed in rejecting returns and refusing credit:
      - Overclocking, physical damage or improper installation are not eligible for replacement or  refund.
      - Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
      - Products with any standard certification labels removed
      - Products or packages with barcode label removed.

- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
- 15% restocking fee applies to all refunds
- Please allow 1-2 weeks for all refunds