We offer a 15-day Money back guarantee on all of products. After the 15-day period, all products will be handled under the warranty policy.
All returns covered under our 15-day return period are subject to the following.
- A Return Merchandise Authorization (RMA) number issued by Visiontek must accompany all returns.
- RMA numbers must be obtained no later than 15 days from the date the product was purchased.
- All RMA numbers are valid for 10 days from the date of issuance.
- All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
- All returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement.
- The following criteria will be followed in rejecting returns and refusing credit:
- Overclocking, physical damage or improper installation are not eligible for replacement or refund.
- Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
- Products with any standard certification labels removed
- Products or packages with barcode label removed.
- All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
- 15% restocking fee applies to all refunds
- Please allow 1-2 weeks for all refunds