Frequently Asked Questions
14 Common Video Card Questions
VGA – this is an analog video signal. It is capable of reaching resolutions of 1900 x 1200.
If you memory includes a metal heatsink, do not remove it as this will void your warranty, and may damage your modules.
1 Solid State Drives
19 SSD Cloning with Clone Drive
6 Thunderbolt 3 Devices
Before purchasing a Thunderbolt 3 Device, ensure your system is compatible.
3 Docks and Docking Stations
Docks offer many options to expand your current configuration and can provide easy plug and play for peripherals.
SUPPORTED OPERATING SYSTEMS:
- Windows 10
- Windows 8.1
- Windows 7
- OS X
No, you cannot charge your laptop with the USB 3.0 Dock.
However, the Dock does charge most mobile devices via the USB 3.0 port(s).
3 How to Bring 4K UHD to Your Desktop
4 Proposition 65
California Regulation: Proposition 65 also known as The Safe Drinking Water and Toxic Enforcement Act of 1986.
4 Liquid Cooling FAQs
13 Buying From VisionTek
Here are some basic guidelines for shopping directly at VisionTek, or otherwise purchasing your favorite VisionTek products.
We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers.
We accept American Express, MasterCard, and Visa credit cards.
No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.
5 Finding Your Proof of Purchase
VisionTek requires proof of purchase when registering a product for warranty purposes. To help you quickly find your proof of purchase for items bought online, we have put together a quick reference guide for some of the larger online retailers where VisionTek products are sold.
6 Common Warranty Questions
At VisionTek, we pride ourselves on having great warranties on all of our products, and stand behind them should a customer have an issue. Here are some commonly asked questions regarding our warranties, product registration, and more.
The Tek Support team can look up your product registration if you call 1 866 883 5411 and give them your product serial number and your information.
VisionTek products that were not registered at within 30 days of purchase will only be covered under warranty for one year from purchase date (with proof of purchase supplied).