Frequently Asked Questions

14 Common Video Card Questions

Answers to the most common Video card installation and maintenance questions.
Windows 7 Display Settings / Configuration 1. Right-click any empty area of your desktop, and then click Screen resolution. 2. Click the Multiple displays drop-down list, and then select Extend these displays, or Duplicate these displays. Note If you cannot see the additional monitor(s) listed, click Detect. If does not work, try restarting your computer and do step 1 to 2 again. You may also use this screen to arrange your displays to match how they are set up on your desk. Simply click and drag the monitor you wish to move to the proper... Read more
Depending on what graphics card you have installed and what operating system, from time to time, you will need to update your graphics drivers. To help you, we have provided a link to the AMD Support page for graphics cards drivers. These drivers are developed and published by AMD. www.AMD.com Below are some example screenshots of how to find the correct drivers for your graphics card and operating system. In general, if you are installing a new graphics card, you will select "Graphics". This is a default selection on AMD's Support page. For this example, we are selecting drivers for an AMD RX 580 graphics card. We have selected Radeon 500 Series > Radeon RX 500 Series > Radeon RX 580. Once this is complete, click "SUBMIT". We are now at the page to select your Operating System (OS). From this page, simply find your OS and click on the name. This will expand the OS driver list to show you the most up to date driver versions available. If you require further assistance or information, please contact our Support team. Business Hours: M-F 8:00AM-5:00PM CST Phone: 866-883-5411 Email: Support@VisionTek.com Live Chat: Click the Chat button on the bottom left of the... Read more
Turn off your system. be sure to have it fully powered down. We also recommend removing the power cable from the power supply. Unplug your monitor from the onboard graphic port.         Be sure to remove any pervious graphic cards. make sure you have a PCIE by 16 slot.               Put your card in the slot. Check to make sure your card is seated properly. Place your hand on top of the card a give it a good push.   Check your card for external power connectors. If there are any use the blue connectors on your power supply to connect to them. Make sure you have active adapters. This can be done by looking at the adapter and seeing if it says active.         Make sure the adapters are properly connected to the cable. Plug one adapter into the bottom port(this is the port closest to the motherboard). Start up your computer. Let your computer boot into windows. DO NOT PLAY AROUND IN THE BOIS. Once in windows go to Screen Resolution.(right click on your desktop(background) and a small window will open the will have it listed there) Verify that it shows your monitor and identifies it properly. Check the resolution of your monitor. Plug in the next bottom port. Repeat steps 12 to 15 till all screens a populated. DO NOT TRY TO ARRANAGE MONITORS YET. In Screen Resolution click on Identify A number will appear on each monitor. This corresponsed to the number you see in Screen Resolution. In Screen Resolution click on the monitor you want to be you main monitor. A main monitor has all you desktop icons. Check the box that says make this my main monitor and click apply. You may have click keep these changes. Next starting in the upper left, because we want to drag the number that corresponses to the upper left monitor there. Then drag the number that is in the lower left below it Be sure that the monitors are touching in Screen Resolution, even if there are in two separate rooms in real life the software does care. Do it and there will be less problems. Click apply and click keep changes Do the upper middle monitor next and follow steps 23 to 25. Repeat step 26 with the lower middle. Repeat step 26 with the upper right. Repeat step 26 with the lower right. Starting at you main monitor move your mouse across all six screens. If a monitor is flickering on and off try adjusting the resolution of the monitor. Lower the resolution and see if that fixes the... Read more
If you find that your graphics card is producing “artifacts”, or visual distortion, follow the steps below. Reseat the graphics card into the PCIe bus. Reseat your monitor cables on all connections. If you have alternate cables, monitors, or graphics cards available for troubleshooting, use those to see if the issue persists. Reinstall your graphics... Read more
If your system is producing “blue screens”, or there is an apparent issue with driver software, follow the steps below. Uninstall all AMD software. Run the driver CD included with the card and (immediately after selecting your language) select “Uninstall.” Reboot your system and open Device Manager.    Select Display Adapters, right click and disable any devices you see within it (except for an AMD or VisionTek device).                                                                i.      Within Display Adapters, you are likely to see Standard VGA graphics adapter, your onboard graphics driver, or remote access software.  All must be disabled.                                                              ii.      If your system prompts you to reboot after disabling devices, do not reboot. Proceed with installing the most recent compatible graphics driver. Drivers can be downloaded from https://www.visiontek.com/download-drivers.html or... Read more
Check Your PSU Determine your system’s PSU wattage.  Look at the PSU’s sticker for the maximum output wattage. Contact your system manufacturer directly. Determine your graphics card’s PSU wattage recommendation. Go to www.visiontek.com and search for your graphics card’s 900XXX P/N.                                                                i.      On the card’s product webpage, select “System Requirements”, and note the card’s PSU wattage recommendation. If your system’s PSU wattage does not meet or exceed the PSU wattage recommendation, you will need to upgrade your system’s PSU in order to use the graphics card in the system. Contact your system manufacturer to find a compatible PSU upgrade that meets or exceeds the graphics card’s PSU wattage recommendation. Checking Your BIOS Shut down your system and remove the graphics card from your system. Plug your monitor into the onboard output, or use a known working graphics card. Boot into your system’s BIOS by following your system manufacturer’s instructions, or referring to your motherboard manual. Take note of the BIOS version used.                                                                i.      Do not attempt to access your system’s BIOS unless you are already familiar with how to use it.                                                              ii.      VisionTek cannot support navigating, modifying, or updating your system’s BIOS. Contact your system manufacturer directly to locate the most recent BIOS update available and for assistance installing it. Test the Graphics Card In A Different System. Shut down your system and remove the graphics card. Install the graphics card in a different system (if available). Following steps above, check the system’s PSU and BIOS to verify it will support the graphics card. If the graphics card displays no output, contact support@visiontek.com or your vendor directly to process an... Read more
Passive adapters – non active adapters are called passive adapters. there is no easy way to tell the difference between an active and passive adapter. Most often they look exactly alike. Most manufacturers put the word active somewhere on their active adapters, like VisionTek. Though this is not always the case. Rule of thumb is, if it does not say active on the adapter assume it is... Read more
Turn the computer ON and allow Windows to boot normally (Note: the initial resolution will be low due to the graphics drivers not installed). Windows 7 & 8 may automatically install drivers on some older graphics cards.  (Note: Click CANCEL if the “FOUND NEW HARDWARE WIZARD” appears).  Insert the CD that came with the card into your CD/ DVD drive and follow the installer walkthrough. If you do not have a CD/DVD Player, you may download drivers from our Tek Support website www.visiontek.com or www.amd.com. Verify you are installing the correct driver is for your specific product. If the installation menu does not appear, click on ÿ > Computer, double-click on CD/DVD drive with the installation CD. If you downloaded the driver from a website, double click on the file once it has finished downloading. *Note: You may have to Right Click on the software and select “Run as administrator,” [Windows 7 and above, only]. Follow the on-screen instructions to completion.  The software installer will prompt for restart when finished. To confirm installation, open Device Manager; under Display Adapter, it should show the installed graphics card. [Refer to Figures 2 and 3 under... Read more
Active adapters – these adapters have a chip that helps convert video for the GPU. Your GPU will be able to do this for two monitors but an active adapter is needed for more. Active adapters can only be adapter off of a DP or mDP on a graphics card. The reason for this is a feature that DP has that makes it natively active. Should you be connecting a DP monitor to a DP or mDP port on a card active adapters are... Read more
 Cables and Adapters allow you to convert video from one output to another. Some outputs prevent you from converting to another out. The one from of video that can adapt to everything is DisplayPort. Many of VisionTeks cards now come with a DisplayPort or a Mini DisplayPort. These will allow you get an extra monitor per port. But in order to get this extra monitor a special kind or adapter must be used. These adapters are called active... Read more
DVI – this is a digital signal. Also known as single link DVI, it is capable of 1900 x 1200. There are two different types of DVI, DVI-I and DVI-D. DVI-I has a built in component that allows DVI to be converted to VGA. DVI-D does not have this and cannot be converted to... Read more

VGA – this is an analog video signal. It is capable of reaching resolutions of 1900 x 1200.

There several commonly used video connectors. These follow under two different categories, common and HD. Your common video connectors are VGA, S-Video, DVI and DMS. Your HD are Dual Link DVI, HDMI, mDP, and DP. VisionTek uses an eighth connector called the VHDCI. Many of the connectors mention have... Read more
Before installing the new graphics card: Verify that the graphics card’s requirements are met by the system. Refer to the graphics card retail box or listing on our website to determine the system requirements for the graphics card. Note! The PSU (Power Supply Unit) is a critical component that must be considered when installing/upgrading a graphics card. An insufficient power supply can prevent the system from functioning properly. Graphics card installation: Before installing the new graphics card, follow the recommended driver removal method for the previous GPU (Graphics Processing Unit). Example: Follow Intel’s recommended driver removal method for all Intel-based GPUs. Turn off the PC, switch the PSU to the ‘off’ position and unplug the power cable from the PSU. Remove the side panel from the PC case. If you have a discreet graphics card already installed, remove it. Otherwise you want to install the new graphics card in the appropriate expansion slot (refer to the system/motherboard manual for installation into the appropriate expansion slot). Ensure you secure the bracket in properly to prevent the graphics card from moving out of place. If the graphics card requires additional power, plug in the required power lines from the PSU. Close the side panel of the PC case. Plug in the power cord and switch the PSU to the ‘on’ position. Power on the PC. At this point, after logging into the operating system, you will want to install the drivers provided on a disk the was packed in with the graphics card or install the latest drivers from AMD at... Read more

4 Memory

Answers to the most common questions about memory
Shut down your system and remove all memory modules from PC. Consult your motherboard or system manual for proper placement of RAM, diagnostic error codes and common issues. Insert one module in DIMM Slot A1 (or the slot your manufacturer recommends) and power on your system. If the problem does not occur, shut down the system repeat step 1 for slots (listed in order) B1, A2, B2, restarting the system each time. (Numbers and amount of slots may vary, depending on the system). If the problem does occur, retest with a different memory module. Repeat the above steps until you have tested each memory module at least one time in each slot. If you experience problems with any DIMM slots, you may have a motherboard issue, please contact your manufacturer for further assistance. If you experienced no issues, you may wish to retest your system using two modules. Begin with slots A1 and B1, or as your motherboard/system manual instructs, and repeat steps... Read more

If you memory includes a metal heatsink, do not remove it as this will void your warranty, and may damage your modules.

Do not mix different memory modules in your system; consult your motherboard manufacturer or OEM manufacturer for general trouble shooting steps and installation information, as well as detailed compatibility... Read more
First, verify that the memory is compatible with your system. We recommend using our Memory Selector page on our website, https://www.visiontek.com/support/memory-selector.html. Follow the four steps to find your computer type, manufacturer, product line and model. This will give you a sample list of units that we support in your system. If the selected module is not in our memory selector for your system, it may not be compatible. If cannot find your system, we recommend contacting your OEM or motherboard manufacturer for further assistance. Due to continuing development with memory modules, our list may not include all current systems, models, or... Read more

1 Solid State Drives

SSD Installation (7mm or 9mm): Turn off the PC, switch the PSU to the ‘off’ position and unplug the power cable from the PC. Remove the side panel from the PC case. Select a drive bay location for the SSD. Note: Ensure you have enough reach with the SATA power cable from the PSU and enough reach for the SATA data cable to the mother board. Connect a SATA data cable to the SSD and connect the other end to your motherboard’s SATA slot (reference the motherboard manual for the appropriate SATA slot to maximize performance). Connect the SATA power cable from the PSU to the SSD. Secure the SSD into the drive bay. Close side panel of the PC case. Plug in the power cord and switch the PSU to the ‘on’ position. Power on your... Read more

19 SSD Cloning with Clone Drive

Frequently asked questions about cloning your SSD
Proceed to “Shut down the computer”. Create a bootable CD. While booted in Windows, launch the clone application, and select the option to “Create Bootable Media”. Insert a blank CD or DVD into your optical drive. Follow the steps to create the bootable media. Shut down the computer and switch the hard drives. Shut down the computer, remove the hard drive from inside your computer, and connect it to the data transfer cable. Install your new empty drive into your computer and connect it to the motherboard. Boot from the CD: Follow your computer manufacturer’s instructions for changing the boot order. Often times, pressing the F12 key during computer startup will bring up a boot menu that allows you to choose the CD as the boot device. Once booted, the data transfer software will display a listing of hard drives it finds in the computer. You will find that your old hard drive is listed as USB. Select it as your Source and click “Next”. When choosing the Destination, the Source drive you selected in step 2 will be greyed out. Your new drive will be displayed by Model and Size, and will be selectable. Choose the new drive as the Destination, and then click the Next button. Complete the cloning wizard by clicking “Next”. You will be prompted to verify the Source and Destination. Once you are confident you have selected correctly, click “Start Clone”. Finished: The cloning process usually finishes in a few minutes. Once completed, eject the CD from the optical drive. Then shut down the computer using the Power button on the computer. Disconnect the USB connection cable. Turn on the computer, which will now boot from the new hard... Read more
This error means the block size of one of the hard disks to be cloned can't be determined. The only method to get past this error is for the user to clone the drives “backwards”. This means that the drive being cloned from (Source) must be connected directly to the Apricorn adapter via USB and the drive being cloned to (Destination) must be connected internally in the PC onto the motherboard. Since the original drive cannot be booted to at this time, the user must boot directly to the CD-ROM provided by selecting their boot menu key and then the CDROM device at startup. When asked to select the Source and Destination, the Source will be the drive on the Apricorn adapter (usually disk 2), and the Destination will be the drive inside the PC (usually disk 1). WARNING: While booted from the CD, it is very important for you to know that it is possible to accidentally overwrite (delete) the data on your hard drive. To prevent such an accident, be very careful to pick your old hard drive (now currently attached to the USB port) as the Source drive, and that the Destination drive (now mounted internal to the PC) is your new blank hard drive. If you are uncertain of the Source and Destination, stop and call our tech support. VisionTek will be held responsible for your data loss and we want to do everything possible to help prevent such... Read more
If your existing drive is bigger than the new drive - such is often the case when upgrade performance from a HDD to a SSD - you can use the Data Select feature to deselect data folders from the cloning process. The clone will only proceed once the available capacity on the new drive is a positive... Read more
No worries... this utility only copies data from the beginning of the existing onto the beginning of the new drive. The area at the end of the new drive, which is larger than the original drive, remains unaffected and available for future... Read more
A very small percentage of computer manufacturers incorporate an ASMedia 1042 or 1043 USB 3.0 Host Bus Controller.  Revision 1 thru 4 of this ASMedia chipset does not adhere to the USB 3.0 standard and is not compatible with our kit. If your computer was manufactured with one of these chipsets, you will only be able to use our kit on a USB 2.0 port. For troubleshooting purposes, you can view the manufacturer of your USB 3.0 chipset by viewing the properties of your USB 3.0 controller in the computer's Device Manager. Unfortunately the revision of the chipset is not... Read more
A buffer of 10% of total partition size(s) is needed to track changes to the file table and registry on the new drive. Without this buffer, the cloning process cannot continue.
No, you should not make a clone of your drive and put it in another or multiple machines. There are licensing issues for the software on your machine. A clone is for disaster recovery purposes (i.e. when your drive fails and you need to get back up and... Read more
Windows 2000 and XP limit a FAT32 partition to 32GB. If you choose to format the drive in a larger partition, you will need to use the NTFS file system.
If the drive shows up in Windows explorer, the data transfer cable can be used (without the software) to access the file system and recover files. If the drive does not show up, recovery software can sometimes be used to recover files on a corrupted drive. This assumes that the drive is still... Read more
Yes. The data transfer cable can be used as a way of accessing data on a drive and no software needs to be used to accomplish this. Once plugged in, the drive should show up as a new drive letter in My Computer (assuming the drive is formatted and partitioned). For new drives, access disk management to partition and format the drive. It can then be used as a storage... Read more
No, the data transfer cable is backward compatible with USB 2.0/1.1 ports as well. However, the transfer rates may be slower if not using the USB 3.0 connection.
No. Desktop drives require both 5 volt and 12 volt signals. The data tranfer cable gets power from a computer's USB port, which can only provide the 5 volt signal.
Some laptop manufacturers use an adapter that covers the pins on end of the drive. This adapter needs to be removed from the drive before it will fit onto the DriveWire. Pull the connector straight off the pins to avoid bending the pins... Read more
Please refer to Dell support site for instructions on re-installing Media Direct.
You may have a network drive that is mapped to the same letter as your internal drive. You can use Disk Management (right-click My Computer, select Manage and then Disk Management) to assign a new drive letter.Locate the drive in the lower window and right click in the bar graph area. Right-click and select “change drive letter and path…” to change the letter to one that is not being used. (If you do not have sufficient rights, your system administrator may need to make these changes for... Read more
Most current systems will experience no difficulty using a modern drive. Using a modern operating system eases many compatibility concerns. Upgrading your system BIOS to the latest release is also a good idea. Contact your system manufacturer for details regarding a BIOS... Read more
If your laptop has USB 1.1 ports the data transfer rate is considerably slower than a USB 2.0 port. In this case, what you are observing is normal. Bad sectors and file errors on the source drive can also cause the software to run slowly. Make sure to run error checking (chkdsk /r) and defragment on the drive before cloning, if... Read more
There are two potential reasons this message occurs. The first may be a power issue. Ensure the drive is using a second power source such as the second USB port. Also, verify the power switch is set to "ON". The second potential reason is the generic driver used by the software may not be compatible with your USB controller. Although we continually update the software it may not be compatible with every USB port. Your laptop may have incompatible USB... Read more
You must set your CD as the first boot device in your system BIOS. Look in your BIOS for a feature called ‘boot sequence” or similar wording. Change the parameters so the CD-ROM is before the hard drive in the boot sequence. This will allow the CD to start as expected. You can also access a temporary boot menu by pressing F12 during the computers boot sequence and then selecting the CDROM... Read more

6 Thunderbolt 3 Devices

Before purchasing a Thunderbolt 3 Device, ensure your system is compatible.

Microsoft has made changes to their Windows 10 settings. This may cause a decrease in performance when using a Thunderbolt™ 3 SSD Enclosure. Below are steps you can take to resolve the performance issues until such time as Microsoft resolves any comapatibility issues. Device Manager > Disk Enable the write caching to bring the write performance back to normal levels. Please note: By making these changes, it is very important that you use the proper steps to disengage the SSD Enclosure to avoid data loss on the... Read more
How do I check which version of Thunderbolt 3 software, firmware, and drivers I am running in Windows? To check which version of the Thunderbolt™ software, NVM firmware, and drivers you are running, do the following: Click Start. Type Thunderbolt and click on the search result. In the system tray, right-click the Thunderbolt icon. Click Settings > Details. Review the versions of the software package, NVM firmware, PD firmware, and drivers.  If you are not running the latest versions, navigate to the manufacturer’s website and download the latest... Read more
If you set your display to 4K @ 60Hz and connect a display to the DisplayPort output on the laptop dock, your display may flicker. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the dock. This issue is not specific to VisionTek docks. To resolve this issue, you may try any of the following: Connect a USB-C to DisplayPort cable from the USB-C Thunderbolt 3 port on the dock to the DisplayPort input on the display. (VisionTek USB 3.1 Type C to DisplayPort Adapter PN 900817) Connect a USB-C to HDMI 1.4 cable from the USB-C Thunderbolt 3 port on the dock to the HDMI input on the display. VisionTek USB 3.1 Type C to HDMI Adapter PN 900819) Disable MST (Multi Stream Transport) or DisplayPort 1.2 mode on your display and enable 4K @ 30Hz. Refer to your mandufacturer for... Read more
Components Thunderbolt™ 3 is the latest version of the Thunderbolt standard for connecting computers and electronic devices. It is capable of the following: Total bandwidth up to 40 Gbps. (Data transfer speeds are dependent on the other features that you are using in your setup.) USB 3.1 Gen 2 support. 4K 60Hz video on one or two separate displays. 5K 60Hz video on a single display. A 10 GbE network connection between two Thunderbolt 3 compatible computers. Up to six devices daisy-chained from a single Thunderbolt 3 port. Alternate modes, such as DisplayPort Alternate Mode (DP alt mode). Bi-directional power delivery up to 100W (not all Thunderbolt 3 devices support power delivery). USB-C and Thunderbolt 3 Thunderbolt 3 uses the USB-C connector, but not all host connections, cables and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable or device. To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol:  USB-C devices do not include this symbol. Are DisplayPort devices able to be connected to Thunderbolt 3? Yes, the Thunderbolt 3 ports are fully compatible with DisplayPort devices and cables. Backwards compatibility If you use an adapter, Thunderbolt 3 host connection are compatible with Thunderbolt 1 and Thunderbolt 2 devices. Thunderbolt 3 devices are not backwards compatible with Thunderbolt 1 or Thunderbolt 2 host connections. For more information on Thunderbolt 3, please see our Thunderbolt 3 Information page. Thunderbolt 3 Products by... Read more
Important! Your computer's Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer. BIOS Thunderbolt firmware Thunderbolt 3 controller drivers Thunderbolt 3 software The required updates will vary depending on your computer. For an up-to-date list of affected computers and instructions, visit http://thunderbolttechnology.net/updates. If your manufacturer isn't listed on the Thunderbolt website, contact your... Read more
When first connecting a Thunderbolt 3 device, the device must first be authenticated through Intel's Thunderbolt 3 software. To do so you can use the below instructions as a guide: After connecting a Thunderbolt 3 device the first thing that you should see (assuming that the system NVM, BIOS, drivers, etc are up to date and compatible) is an automatic notification above the system tray notifying you that a new device has been attached. You will want to click OK: After clicking OK, you may get a Windows User Account Control (UAC) popup asking if you "want to allow this app to make changes to your PC?". Click Yes: After clicking yes you should see a windows like this appear which is where you will approve the Thunderbolt 3 device that was just attached: Click on the drop down menu where it says "Do Not Connect" and select "Always Connect". Then click OK: To view and manage the approved devices you can find the program sitting in the system tray. You may need to click the caret (up arrow icon) to show all of the running programs then right click on the Thunderbolt icon it and select Manage Approved Devices: You may again get a Windows UAC prompt, click yes. After clicking yes the below window will open and you can see any approved devices and remove them if you... Read more

3 Docks and Docking Stations

Docks offer many options to expand your current configuration and can provide easy plug and play for peripherals.

SUPPORTED OPERATING SYSTEMS:

  • Windows 10
  • Windows 8.1
  • Windows 7
  • OS X

No, you cannot charge your laptop with the USB 3.0 Dock.

However, the Dock does charge most mobile devices via the USB 3.0 port(s).

3 How to Bring 4K UHD to Your Desktop

This is the most under-investigated and discussed aspect to 4K UHD. But we've got the answers to ensure your satisfaction. There are four key components that may need to be purchased to ensure a successful transformation into 4K UHD: A high quality 4K UHD monitor, such as the model line-up from Dell. For advanced business usage, such as video editing, make sure the monitor can display 3840x2160 at 60Hz refresh rate via a DisplayPort 1.2 interface. A high performance graphics card utilizing an AMD GPU and offering an HDMI and/or DisplayPort 1.2 interface , such as VisionTek's HD7000 series and R9 270-290 series cards. Because 4K UHD uses more memory to support its high resolution, a minimum of 2GB video memory on the graphics card is recommended. The proper cable connection for the desired use as well as the type of connection offered by the monitor and video card. For instance, while a cable with the DisplayPort 1.2 interface supports 4K UHD resolution at 60Hz, it can only do so at lengths up to 2 meters (6.5'). Alternatively, an HDMI 1.4 cable supports 4K UHD at only 30Hz, but can be run up to twenty five feet, making it the ideal connection for home theatre setups and digital signage. If you have a Mac or PC with the DisplayPort or mini DisplayPort interface and want to output movies or images via 4K UHD to a monitor that only features HDMI interface, VisionTek offers 4K UHD active adapters to help you make the right connection. Do not overlook the importance of needing a new graphics card in order to view your new 4K UHD to its fullest capabilities. By trying to use your existing card, it's akin to trying to view a DVD quality movie using component connections instead of HDMI. Saving a few dollars doesn't soothe the sting of realization that you could have watched the movie with far more visual... Read more
So what do all the specs mean and how does high resolution benefit you? The level of sharpness and detail in content offers a viewing experience second to none. Everyone from casual users to business professional to even commercial applications can benefit from 4K UHD. Consumers Text can appear as if it was actually printed and then placed on the screen. Content designed for 4K looks almost lifelike. Gamers will get smoother edges, because distracting 'jaggies' on lines and edges from anti-aliasing are practically eliminated. Business Professionals Creative professionals, such as photographers, now can see more nuance and detail in their images. Reduce number of monitors needed to edit a full size image or HD video while utilizing app tools on the same screen. How? Easy...one 3840 x 2160 pixel resolution is nearly equal to four 1080p displays! Utilize a second monitor to increase desktop viewing area for greater productivity. Deliver group presentations via a projector. Commercial Applications The power of digital signage to inform, persuade, and/or enhance brand image is significantly increased. Seeing this high resolution display type will be a common experience in retail and hospitality industries, government and corporate sectors, and public venues such as sports arenas and... Read more
4K UHD allows you to get up to four times higher resolution compared to typical desktop monitors. The 4K UHD standard for consumer devices offers up to an astounding 3,840x2,160 resolution. Also known as 2160p, if you were to add up the pixels individually, the total would be a staggering 8,924,400. What used to be considered visually stunning, 1080p, can only muster up 2,073,600 pixels. And even leading-edge computers with technology that tries to emulate the human eye offers over three million less pixels than 4K... Read more

4 Proposition 65

California Regulation: Proposition 65 also known as The Safe Drinking Water and Toxic Enforcement Act of 1986.

No action is required. The purpose is to ensure that people are well informed about the exposure to prduct materials, regardless of the limited risk. The State of California describes "Proposition 65 more as a 'right to know' law than a pure product safety... Read more
These warnings mean the business issuing it is aware of or believes that one or more listed chemicals may be present in its product, even if only in trace amounts.  Proposition 65 does not ban or restrict the use of the chemicals on the list, which includes many common metals and plastics. A warning must be given if the listed chemical is merely present in a product unless a business demonstrates the level of exposure poses "no significant risk". In example, with respect to carcinogens, the "no significant risk" level is defined as the level which is calculated to result in not more than one excess case of cancer in 100,000 individuals exposed over a 70-year lifetime. VisionTek's products are manufactured in full compliance with all applicable Federal, State and Provincial requirements. VisionTek Products has chosen to label all of its products known to ship to the State of California using language approved by the State of California as follows depending upon product type: Products that may contain Lead include Graphics Cards and other products that use a PCB as part of its components: Products that may contain Arsenic include Cables and... Read more
First, it requires the Governor of California to publish a list of chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include more than 900 chemicals since it was first published in 1987. Second, it requires that businesses provide a "clear and reasonable" warning before knowlingly and intentionally exposing anyone to a listed chemical. This warning can be given by a variety of means, such as by labeling a consumer product, by posting signs at the workplace, or by publushing notices in a... Read more
In November 1986, State of California voters approved a ballot initiative to address concerns about exposures to toxic chemicals. That initiative became The Safe Drinking Water and Toxic Enforcement Act of 1986, better known by its original name, Proposition 65. New regulations were adopted in August 2016 that amended the current provision for "clear and reasonable" Proposition 65 warnings. The new regulations became effective on August 30, 2018 and apply to products manufactured on or after that date. For more information, please... Read more

4 Liquid Cooling FAQs

When we introduced the CryoVenom R9 290 liquid cooled graphics card, VisionTek made liquid cooling nearly Plug and Play, which was great for more experienced PC enthusiasts. However, there are some PC DIYers who are new to liquid cooling, who may want to upgrade their PC, but not know how. This section explains the basics of liquid cooling, and the benefits of making the change.
A water cooled PC system works a lot like the cooling system of a car. Both systems take advantage of the basic principle of thermodynamics: heat moves from warmer objects to cooler ones. In a PC, the sole purpose of the system is to transfer heat away from critical computer components as quickly and effectively as possible, and to dissipate that heat through the system’s radiators.    A typical PC liquid cooling loop consists of the following components: A water block. The so-called “cold head” absorbs heat from the microprocessor. Liquid flows through the water block and over micro fins inside the unit. The micro fins boost the surface volume and allow for optimal heat transfer to the liquid that flows through the water block. As liquid flows through the unit, it absorbs the heat and moves it out of the component. A radiator. Equipped with one or more cooling fans, the radiator cools the heated liquid that runs through it and exhausts absorbed heat from the PC case, cooling the heated liquid that runs through it in the process. The larger the radiator, the more effective the cooling process is, and a lower liquid temperature can be achieved. A reservoir. A liquid reservoir holds additional liquid and helps the system stay free of air. A water pump. The water pump provides circulation for the coolant, allowing for more effective heat transfer throughout the entire loop. Without a water pump, the heat transfer does not work because the liquid coolant will not flow throughout the... Read more
When set up correctly, a liquid cooled system does not require substantially more maintenance than a traditional air cooled system. However, a PC user does need to regularly check the system to make sure the liquid level is optimal and that the coolant is clean. It is recommended that coolant in a liquid cooled PC is changed every 12 months. This will ensure that the system is clean. Additionally, regular checking that all seals are still water tight and that your tubing is free of cracks or discolorations is... Read more
In addition to low noise levels and overall cooler temperatures, a liquid cooled system can often be overclocked, boosting a PCs performance. The majority of today’s graphics cards and CPUs can be overclocked, but often have an underclocking or throttling function that keeps the component running at optimal performance levels. By liquid cooling these components, the hardware is able to constantly run at the highest performance levels, resulting in unmatched performance.    The key benefits of a liquid cooled PC are: Unparalleled cooling performance. Increased lifespan of components. Great overclocking potential. Silent operation. Improved computing power per cubic unit due to slim design (stacking... Read more
Modern age CPU microprocessors are creating twice as much heat as they were five years ago, and this is even more true for modern GPU microprocessors. Today, the most powerful dual-processor graphics card can generate as much as 380 watts of heat.    Many modern high-performance gaming PCs and workstations use multiple processors and graphics cards to ensure the best possible experience and workflow, but efficient cooling can be a problem. Removing such a high amount of heat in a small environment like a computer chassis is traditionally done at the cost of uncomfortably high noise levels.    Liquid cooling (also known as water cooling) is the best solution for rapid heat removal. It is the only solution that allows for successful heat removal from critical PC components with the lowest sound levels possible. Water blocks also offer lower profile cooling solutions than fans or heatsinks, which means PC users can get double the compute power in the same cubic footprint. Additionally, liquid cooled components have drastically lower operational temperatures than their air cooled counterparts, which increases the overclocking potential of these... Read more

13 Buying From VisionTek

Here are some basic guidelines for shopping directly at VisionTek, or otherwise purchasing your favorite VisionTek products.

Before returning a product, you must communicate with our Tek Support team. Tek Support will issue you a service order number and guide you through the process.   To start the return process, please contact our Tek Support team via email at support@visiontek.com or by phone at 1 866 883 5411 Monday through Friday, 8:00AM to 5:00PM Central Standard Time. The Tek Support team will verify whether or not your product can be returned and, if so, issue you a service order number and then send you the appropriate Return Material Authorization (RMA) form.    You may also submit your RMA request online via our RMA Request... Read more
We offer a 15-day money back guarantee on all of our products. After the 15-day period, all products will be handled under the return policy below:   No returns will be accepted without a Return Authorization Number (RMA). RMA numbers must be obtained no later than 15 days from the date the product was purchased. All RMA numbers are valid for 10 days from the date of issuance. To obtain an RMA, contact VisionTek Customer Service via e-mail at support@visiontek.com or by calling 866 883 5411. Returns and refunds are only accepted for items purchased at www.visiontek.com. Please include a copy of your original invoice inside the package with the item returned circled. Items must be returned complete, unaltered, in "like new" condition, and with original product materials, documentation and packaging for full refund and to prevent the possibility of additional return fees or possible rejection of the product. It is highly suggested to use a traceable shipping method for all returned items. If an item is being returned for credit, no credit will be issued until the item has been inspected and operationally tested. Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments. VisionTek does not refund shipping costs on returned orders.   Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.   Additionally, all returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement. The following criteria will be followed in rejecting returns and refusing credit:   Overclocking, modification, physical damage, or improper installation are not eligible for replacement or refund. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering. Products with any standard certification labels removed. Products or packages with barcode label removed. VisionTek reserves the right to assess up to a 15% restocking fee on all returns and exchanges. Shipping fees are not refundable. At our discretion, credit for partial returns may be less than invoice due to reversal of special pricing discounts from qualifying bundle, instant rebate, coupon or other promotional pricing from either VisionTek or its affiliates and partners. All authorized refunds will be refunded via the method of payment originally billed. Please note that refund processing may take up to two weeks following the receipt of returned goods. All refunds are subject to the financial institutions' processing timelines. VisionTek does not permit the return of or offer refunds for the following products: Product that is custom-configured/personalized to your specifications. Clearance / ‘Revisioned’ / Open Box items. Opened storage solution devices. Non-VisionTek products. Bonus, Bundled, or otherwise included or purchased software. Data “cloning” kits and/or software.   If you have any other questions about the VisionTek return policy, please contact Tek Support at 866 883 5411 (Monday through Friday, 8:00AM to 5:00PM Central Standard Time) or by email... Read more
VisionTek products can be purchased through various online retailers, distributors, and system builders.  Many of these retailers offer shipping to other countries, including Canada and parts of Europe. We have put together a comprehensive list of our partners, which you can... Read more
As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us and the order is to be shipped to a destination in the states of Illinois, California, Florida, Texas, or Pennsylvania, the law requires us to collect the applicable sales tax for all products... Read more
Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship internationally at this... Read more

We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers. 

Yes! You can always find great deals in our Hot Deals Section, which are refurbished or open box items that are tested and verified working by our Tek Support team. In addition to those great deals, we periodically offer specials on all kinds of products. If you register an account, you will receive emails about the deals we offer. You can also follow up on Facebook or Twitter, where we often post exclusive deals just for... Read more

We accept American Express, MasterCard, and Visa credit cards.

No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.

While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your account, you may use the "forgot your password" tool to reset your password.   If you are still unable to access your account, we suggest creating a new account. Our Tek Support team has no way to verify you are who you say you are, so unfortunately we do not allow resetting user information over the phone. Don't worry... any of the data or product warranty requests you may have registered with us was backed up and saved when we switched our site over, and the Tek Support team does have access to it. So, in the event you need to return an item or have a question about your product, our team will still be able to pull that information up and assist... Read more
You can try recovering your password by filling out the "forgot your password" form.  If you don't remember your username, it is usually your emails address. Don't forget to check your SPAM folder for the emails after you submit your information.   If neither of those options work, we recommend creating a new account.  Since Support cannot verify your identity over the phone, we cannot reset your user... Read more
If you haven't already, double check your SPAM folder for the account activation email.  If there is no email there, you can call Tek Support at 1 866 883 5411 and a member of the team can manually activate your account.  During the week, our web team does periodically manually activate accounts they notice as inactivated as well.   Once you are able to log in, we recommend that you double-check your email address to make sure it is correct. We all make the occasional mstake when we type, and a mistyped email address could be the reason you didn't get your activation email... Read more
Start by visiting the "user registration" page.  Enter your full name and choose a username and a password (you will have to type this twice so our system can confirm it matches, which also helps you limit typos).  Fill out your email address, and confirm it, and then click the "register" button.  Once you have done that, check the email address you entered on the "user registration" page for an account activation email.  If you don't see an email from us, double-check your SPAM folder.  Click or copy and paste the link in your account activation email to activate your account, and you are officially registered and ready to shop on the VisionTek... Read more

5 Finding Your Proof of Purchase

VisionTek requires proof of purchase when registering a product for warranty purposes. To help you quickly find your proof of purchase for items bought online, we have put together a quick reference guide for some of the larger online retailers where VisionTek products are sold.

Log in to your account. Do this by clicking the “My Account” or “Sign In” links located at the top right of the page. Once you are logged in, go to the “My Account” page and select “Track an Order, Print an invoice, or Request a Return” from the menu on the page. You will see a list of all of your orders made at TigerDirect’s website, unless you checked out as a guest, using v.me, or using PayPal. If you used one of those methods to check out, follow the instructions on the TigerDirect website for getting the information you need. If you are unable to find the information you need, or need further assistance with the TigerDirect website, contact them at 1 (800) 800-8300 or use their Help... Read more
Log into your account. Do this by clicking “Login or Register” at the top center of the page, or “My Account” just to the right of the Newegg logo. Once you are logged in you will see an “Account Home” menu on the left. Select “Order History” under “Orders”. You will then be taken to the “Order History” page, where you can view your current orders. If your order is older, use the dropdown menu or search to find what you are looking for. If you are having trouble finding the required information, or need further assistance with your Newegg account, please contact Newegg by visiting... Read more
Log into your account. Do this by clicking “My Account”, located at the top center of the page. Once you are logged in, go to “Order Status” under the “My Orders” section, which can be found at the top right of the “My Account” page. You can then choose to “Track an Order”, which will return a list of all of your orders. You may need to adjust the dates to find the specific order you are looking for. If you are unable to find what you are looking for, or need further assistance with the Dell website or your Dell account, please contact Dell via... Read more
Log in to your account. Do this by going to “My Account”, which can be found in the upper right corner of the page. Once you have logged in, go to “View Orders” which can be found under “Order History” on the page called “Your Account”. The “Your Orders” page you arrive on will give you a list of all your recent orders. You can go back further in time, if you need to, by using the drop box towards the top of the page. If you are unable to pull up the required information, or need further assistance with your Amazon account, contact Amazon customer service by visiting the Help & Customer... Read more
Log in to your account. Do this by going to “My Account”, which can be found in the upper right corner of the page. Once you have logged in, go to “View Orders” which can be found under “Order History” on the page called “Your Account”. The “Your Orders” page you arrive on will give you a list of all your recent orders. You can go back further in time, if you need to, by using the drop box towards the top of the page. If you are unable to pull up the required information, or need further assistance with your Amazon account, contact Amazon customer service by visiting the Help & Customer Service... Read more

6 Common Warranty Questions

At VisionTek, we pride ourselves on having great warranties on all of our products, and stand behind them should a customer have an issue. Here are some commonly asked questions regarding our warranties, product registration, and more.

The Tek Support team can look up your product registration if you call 1 866 883 5411 and give them your product serial number and your information.

VisionTek products that were not registered at within 30 days of purchase will only be covered under warranty for one year from purchase date (with proof of purchase supplied).

Unfortunately, if you bought a used VisionTek product, it is not under warranty. Product warranties are non-transferrable. As it states under our warranty information: "Except where prohibited by law the warranty is non-transferable. The warrantee shall pay the cost of returning the defective product to VisionTek's service center. No VisionTek product will be accepted for warranty service without a copy of a valid proof of purchase and an RMA... Read more
To help ensure warranty claims are valid, as well as expedite any returns, VisionTek requires all products to be registered within 30 days of purchase. Registering your product and uploading a copy of your receipt also helps our Tek Support team quickly issue a service order number in the event a return is... Read more
To register your product, simply fill out the "Warranty Registration" form with all of the proper information. Uploading a copy of your receipt to show proof of purchase is recommended, as proof of purchase is needed in order to process a return or replacement. Uploading your proof of purchase when you register your product will expedite the return/replacement process in the event you need to file a warranty... Read more

Warranty information may be found here. That page outlines all of the warranty coverage for our various warranty time frames, including our Limited Lifetime Warranty.

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