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VisionTek Products

High-Performance PC and Mac Upgrades and Enhancements

Frequently Asked Questions

For assistance with your VisionTek products, call Tek Support toll-free

1 866 883 5411

Tek Support is available by phone Monday through Friday, 8:00AM to 5:00PM, Central Standard Time

 

You can also contact
Tek Support via email at 
support@visiontek.com

FAQ Quicklinks

Frequently Asked Questions

While the VisionTek Tek Support team is available via email at This email address is being protected from spambots. You need JavaScript enabled to view it.  or via toll free phone at 1 866 883 5411 (Monday through Friday, 8:00AM to 5:00PM Centra Standard Time), we realize you may require assistance at other times.  To provide you with guidiance, we have put together some frequently asked questions that may help you solve some problems you are having. Use the menu to the left to navigate our FAQ section.

Buying From VisionTek

Here are some basic guidelines for shopping directly at VisionTek, or otherwise purchasing your favorite VisionTek products.

 

How do I create an account?

Start by visiting the "user registration" page.  Enter your full name and choose a username and a password (you will have to type this twice so our system can confirm it matches, which also helps you limit typos).  Fill out your email address, and confirm it, and then click the "register" button. 

 

Once you have done that, check the email address you entered on the "user registration" page for an account activation email.  If you don't see an email from us, double-check your SPAM folder.  Click or copy and paste the link in your account activation email to activate your account, and you are officially registered and ready to shop on the VisionTek website!

I did not get an account activation email. What do I do?

If you haven't already, double check your SPAM folder for the account activation email.  If there is no email there, you can call Tek Support at 1 866 883 5411 and a member of the team can manually activate your account.  During the week, our web team does periodically manually activate accounts they notice as inactivated as well.

 

Once you are able to log in, we recommend that you double-check your email address to make sure it is correct. We all make the occasional mstake when we type, and a mistyped email address could be the reason you didn't get your activation email initially. 

I forgot my username and/or password. Now what?

You can try recovering your password by filling out the "forgot your password" form.  If you don't remember your username, you may fill out the "forgot your username" form.  Don't forget to check your SPAM folder for the emails after you submit your information.

 

If neither of those options work, we recommend creating a new account.  Since Tek Support cannot verify your identity over the phone, we cannot reset your user information. 

I registered at www.visiontek.com prior to August 1, 2014. Can I still use my old login to access the site?

While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your account, you may use the "forgot your password" tool to reset your password.

 

If you are still unable to access your account, we suggest creating a new account. Our Tek Support team has no way to verify you are who you say you are, so unfortunately we do not allow resetting user information over the phone. Don't worry... any of the data or product warranty requests you may have registered with us prior to August 1, 2014 was backed up and saved when we switched our site over, and the Tek Support team does have access to it. So, in the event you need to return an item or have a question about your product, our team will still be able to pull that information up and assist you.

Do I need to create an account in order to purchase? 

No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.

What forms of payment do you accept?

We accept American Express, MasterCard, and Visa credit cards.

Does VisionTek ever offer coupons or deals?

Yes! You can always find great deals on our ReVisioned products, which are refurbished or open box items that are tested and verified working by our Tek Support team. In addition to those great deals, we periodically offer specials on all kinds of products. If you register an account, you will receive emails about the deals we offer. You can also follow up on Facebook or Twitter, where we often post exclusive deals just for fans. 

Why do my billing and shipping addresses need to be the same?

We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers. 

Where does VisionTek ship product?

Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship internationally at this time.

Why do I have to pay tax on my purchase?

As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us and the order is to be shipped to a destination in the states of Illinois, California, Florida, Texas, or Pennsylvania, the law requires us to collect the applicable sales tax for all products purchased. 

I live outside the US. Where can I buy VisionTek products?

VisionTek products can be purchased through various online retailers, distributors, and system builders.  Many of these retailers offer shipping to other countries, including Canada and parts of Europe. We have put together a comprehensive list of our partners, which you can view here.

What is VisionTek's return policy?

We offer a 15-day money back guarantee on all of our products. After the 15-day period, all products will be handled under the return policy below:

 

  • No returns will be accepted without a Return Authorization Number (RMA). RMA numbers must be obtained no later than 15 days from the date the product was purchased.
  • All RMA numbers are valid for 10 days from the date of issuance. To obtain an RMA, contact VisionTek Customer Service via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.  or by calling 866 883 5411.
  • Returns and refunds are only accepted for items purchased at www.visiontekproducts.com.
  • Please include a copy of your original invoice inside the package with the item returned circled. Items must be returned complete, unaltered, in "like new" condition, and with original product materials, documentation and packaging for full refund and to prevent the possibility of additional return fees or possible rejection of the product. It is highly suggested to use a traceable shipping method for all returned items.
  • If an item is being returned for credit, no credit will be issued until the item has been inspected and operationally tested.
  • Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments. VisionTek does not refund shipping costs on returned orders.

 

Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.

 

Additionally, all returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement. The following criteria will be followed in rejecting returns and refusing credit:

 

  • Overclocking, modification, physical damage, or improper installation are not eligible for replacement or refund.
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering.
  • Products with any standard certification labels removed.
  • Products or packages with barcode label removed.
  • VisionTek reserves the right to assess up to a 15% restocking fee on all returns and exchanges. Shipping fees are not refundable. At our discretion, credit for partial returns may be less than invoice due to reversal of special pricing discounts from qualifying bundle, instant rebate, coupon or other promotional pricing from either VisionTek or its affiliates and partners.


All authorized refunds will be refunded via the method of payment originally billed. Please note that refund processing may take up to two weeks following the receipt of returned goods. All refunds are subject to the financial institutions' processing timelines.



VisionTek does not permit the return of or offer refunds for the following products:

  • Product that is custom-configured/personalized to your specifications.
  • Clearance / ‘Revisioned’ / Open Box items.
  • Opened storage solution devices.
  • Non-VisionTek products.
  • Bonus, Bundled, or otherwise included or purchased software.
  • Data “cloning” kits and/or software.

 

If you have any other questions about the VisionTek return policy, please contact Tek Support at 866 883 5411 (Monday through Friday, 8:00AM to 5:00PM Central Standard Time) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

I would like to return a product. How do I do that?

Before returning a product, you must communicate with our Tek Support team. Tek Support will issue you a service order number and guide you through the process.

 

To start the return process, please contact our Tek Support team via email at This email address is being protected from spambots. You need JavaScript enabled to view it.  or by phone at 1 866 883 5411 Monday through Friday, 8:00AM to 5:00PM Central Standard Time. The Tek Support team will verify whether or not your product can be returned and, if so, issue you a service order number and then send you the appropriate Return Material Authorization (RMA) form. 

 

You may also submit your RMA request online via our RMA Request Form

end faq

Common Warranty Questions

At VisionTek, we pride ourselves on having great warranties on all of our products, and stand behind them should a customer have an issue. Here are some commonly asked questions regarding our warranties, product registration, and more.

 

Where do I find the warranty information?

Warranty information may be found here. That page outlines all of the warranty coverage for our various warranty timeframes, including our Limited Lifetime Warranty.

How do I register my product to ensure warranty coverage?

To register your product, you must create an account here on the VisionTek website, and then log in. You can do that here. Once you have done that, you will have access to the "Warranty Registration" form, which you need to fill out with all of the proper information. Uploading a copy of your receipt to show proof of purchase is optional, but recommended, as proof of purchase is needed in order to process a return or replacement. Uploading your proof of purchase when you register your product will expedite the return/replacement process in the event you need to file a warranty claim.

Why must my product be registered for the warranty to be valid?

To help ensure warranty claims are valid, as well as expedite any returns, VisionTek requires all products to be registered within 30 days of purchase. Registering your product and uploading a copy of your receipt also helps our Tek Support team quickly issue a service order number in the event a return is necessary.

I bought my VisionTek product used. Is it under warranty?

Unfortunately, if you bought a used VisionTek product, it is not under warranty. Product warranties are non-transferrable. As it states under our warranty information: "Except where prohibited by law the warranty is non-transferable. The warrantee shall pay the cost of returning the defective product to VisionTek's service center. No VisionTek product will be accepted for warranty service without a copy of a valid proof of purchase and an RMA number."

I did not register my product with 30 days of purchase? Do I still have a warranty?

VisionTek products that were not registered at www.visiontek.com within 30 days of purchase will only be covered under warranty for one year from purchase date (with proof of purchase supplied).

How can I check if my VisionTek item is still under warranty?

The Tek Support team can look up your product registration if you call 1 866 883 5411 and give them your product serial number and your information.

end faq

Finding Your Proof of Purchase

VisionTek requires proof of purchase when registering a product for warranty purposes. To help you quickly find your proof of purchase for items bought online, we have put together a quick reference guide for some of the larger online retailers where VisionTek products are sold.

 

I purchased my VisionTek item online at Amazon. How do I find my receipt?

  • Log in to your account. Do this by going to “My Account”, which can be found in the upper right corner of the page.
  • Once you have logged in, go to “View Orders” which can be found under “Order History” on the page called “Your Account”.
  • The “Your Orders” page you arrive on will give you a list of all your recent orders. You can go back further in time, if you need to, by using the drop box towards the top of the page.
  • If you are unable to pull up the required information, or need further assistance with your Amazon account, contact Amazon customer service by visiting the Help & Customer Service page.

I purchased my VisionTek item online at Dell. How do I find my receipt?

  • Log into your account. Do this by clicking “My Account”, located at the top center of the page.
  • Once you are logged in, go to “Order Status” under the “My Orders” section, which can be found at the top right of the “My Account” page.
  • You can then choose to “Track an Order”, which will return a list of all of your orders. You may need to adjust the dates to find the specific order you are looking for.
  • If you are unable to find what you are looking for, or need further assistance with the Dell website or your Dell account, please contact Dell via their Support page.

I purchased my VisionTek item online at Newegg. How do I find my receipt?

  • Log into your account. Do this by clicking “Login or Register” at the top center of the page, or “My Account” just to the right of the Newegg logo.
  • Once you are logged in you will see an “Account Home” menu on the left. Select “Order History” under “Orders”.
  • You will then be taken to the “Order History” page, where you can view your current orders. If your order is older, use the dropdown menu or search to find what you are looking for.
  • If you are having trouble finding the required information, or need further assistance with your Newegg account, please contact Newegg by visiting their Help page.

I purchased my VisionTek item online at TigerDirect. How do I find my receipt?

  • Log in to your account. Do this by clicking the “My Account” or “Sign In” links located at the top right of the page.
  • Once you are logged in, go to the “My Account” page and select “Track an Order, Print an invoice, or Request a Return” from the menu on the page.
  • You will see a list of all of your orders made at TigerDirect’s website, unless you checked out as a guest, using v.me, or using PayPal. If you used one of those methods to check out, follow the instructions on the TigerDirect website for getting the information you need.
  • If you are unable to find the information you need, or need further assistance with the TigerDirect website, contact them at 1 (800) 800-8300 or use their Help Center.

end faq

How to Bring 4K UHD to Your Desktop

You likely own a smartphone or tablet computer and have grown to appreciate its high resolution display. Some devices offer up to 2048×1536, so why suffer using one or more 1080p (1,920x1,080 pixel resolution) computer monitors when you could be enjoying a 4K Ultra High Definition display?

 

What is 4K UHD?

4K UHD allows you to get up to four times higher resolution compared to typical desktop monitors. The 4K UHD standard for consumer devices offers up to an astounding 3,840x2,160 resolution. Also known as 2160p, if you were to add up the pixels individually, the total would be a staggering 8,924,400. What used to be considered visually stunning, 1080p, can only muster up 2,073,600 pixels. And even leading-edge computers with technology that tries to emulate the human eye offers over three million less pixels than 4K UHD.

4K Diagram

Who benefits from 4K UHD?

So what do all the specs mean and how does high resolution benefit you? The level of sharpness and detail in content offers a viewing experience second to none. Everyone from casual users to business professional to even commercial applications can benefit from 4K UHD.

Consumers

  • Text can appear as if it was actually printed and then placed on the screen. Content designed for 4K looks almost lifelike.
  • Gamers will get smoother edges, because distracting 'jaggies' on lines and edges from anti-aliasing are practically eliminated.

Business Professionals

  • Creative professionals, such as photographers, now can see more nuance and detail in their images.
  • Reduce number of monitors needed to edit a full size image or HD video while utilizing app tools on the same screen. How? Easy...one 3840 x 2160 pixel resolution is nearly equal to four 1080p displays!
  • Utilize a second monitor to increase desktop viewing area for greater productivity.
  • Deliver group presentations via a projector.

Commercial Applications

  • The power of digital signage to inform, persuade, and/or enhance brand image is significantly increased. Seeing this high resolution display type will be a common experience in retail and hospitality industries, government and corporate sectors, and public venues such as sports arenas and airports.

What do I need to achieve 4K UHD?

This is the most under-investigated and discussed aspect to 4K UHD. But we've got the answers to ensure your satisfaction. There are four key components that may need to be purchased to ensure a successful transformation into 4K UHD:

  1. A high quality 4K UHD monitor, such as the model line-up from Dell. For advanced business usage, such as video editing, make sure the monitor can display 3840x2160 at 60Hz refresh rate via a DisplayPort 1.2 interface.
  2. A high performance graphics card utilizing an AMD GPU and offering an HDMI and/or DisplayPort 1.2 interface , such as VisionTek's HD7000 series and R9 270-290 series cards. Because 4K UHD uses more memory to support its high resolution, a minimum of 2GB video memory on the graphics card is recommended.
  3. The proper cable connection for the desired use as well as the type of connection offered by the monitor and video card. For instance, while a cable with the DisplayPort 1.2 interface supports 4K UHD resolution at 60Hz, it can only do so at lengths up to 2 meters (6.5'). Alternatively, an HDMI 1.4 cable supports 4K UHD at only 30Hz, but can be run up to twenty five feet, making it the ideal connection for home theatre setups and digital signage.
  4. If you have a Mac or PC with the DisplayPort or mini DisplayPort interface and want to output movies or images via 4K UHD to a monitor that only features HDMI interface, VisionTek offers 4K UHD active adapters to help you make the right connection.

Do not overlook the importance of needing a new graphics card in order to view your new 4K UHD to its fullest capabilities. By trying to use your existing card, it's akin to trying to view a DVD quality movie using component connections instead of HDMI. Saving a few dollars doesn't soothe the sting of realization that you could have watched the movie with far more visual detail.

 

end faq

Liquid Cooling FAQs

When we introduced the CryoVenom R9 290 liquid cooled graphics card, VisionTek made liquid cooling nearly Plug and Play, which was great for more experienced PC enthusiasts. However, there are some PC DIYers who are new to liquid cooling, who may want to upgrade their PC, but not know how. This section explains the basics of liquid cooling, and the benefits of making the change.

 

Why make the move to a liquid cooled PC?

Modern age CPU microprocessors are creating twice as much heat as they were five years ago, and this is even more true for modern GPU microprocessors. Today, the most powerful dual-processor graphics card can generate as much as 380 watts of heat.

  

Many modern high-performance gaming PCs and workstations use multiple processors and graphics cards to ensure the best possible experience and workflow, but efficient cooling can be a problem. Removing such a high amount of heat in a small environment like a computer chassis is traditionally done at the cost of uncomfortably high noise levels.

  

Liquid cooling (also known as water cooling) is the best solution for rapid heat removal. It is the only solution that allows for successful heat removal from critical PC components with the lowest sound levels possible. Water blocks also offer lower profile cooling solutions than fans or heatsinks, which means PC users can get double the compute power in the same cubic footprint. Additionally, liquid cooled components have drastically lower operational temperatures than their air cooled counterparts, which increases the overclocking potential of these components.

What benefits does liquid cooling offer?

In addition to low noise levels and overall cooler temperatures, a liquid cooled system can often be overclocked, boosting a PCs performance. The majority of today’s graphics cards and CPUs can be overclocked, but often have an underclocking or throttling function that keeps the component running at optimal performance levels. By liquid cooling these components, the hardware is able to constantly run at the highest performance levels, resulting in unmatched performance.

  

The key benefits of a liquid cooled PC are:

  • Unparalleled cooling performance.
  • Increased lifespan of components.
  • Great overclocking potential.
  • Silent operation.
  • Improved computing power per cubic unit due to slim design (stacking option).

Is maintaining a liquid cooled system difficult?

When set up correctly, a liquid cooled system does not require substantially more maintenance than a traditional air cooled system. However, a PC user does need to regularly check the system to make sure the liquid level is optimal and that the coolant is clean. It is recommended that coolant in a liquid cooled PC is changed every 12 months. This will ensure that the system is clean. Additionally, regular checking that all seals are still water tight and that your tubing is free of cracks or discolorations is important.

How does computer liquid cooling actually work?

A water cooled PC system works a lot like the cooling system of a car. Both systems take advantage of the basic principle of thermodynamics: heat moves from warmer objects to cooler ones. In a PC, the sole purpose of the system is to transfer heat away from critical computer components as quickly and effectively as possible, and to dissipate that heat through the system’s radiators.

  

A typical PC liquid cooling loop consists of the following components:

  • A water block. The so-called “cold head” absorbs heat from the microprocessor. Liquid flows through the water block and over micro fins inside the unit. The micro fins boost the surface volume and allow for optimal heat transfer to the liquid that flows through the water block. As liquid flows through the unit, it absorbs the heat and moves it out of the component.
  • A radiator. Equipped with one or more cooling fans, the radiator cools the heated liquid that runs through it and exhausts absorbed heat from the PC case, cooling the heated liquid that runs through it in the process. The larger the radiator, the more effective the cooling process is, and a lower liquid temperature can be achieved.
  • A reservoir. A liquid reservoir holds additional liquid and helps the system stay free of air.
  • A water pump. The water pump provides circulation for the coolant, allowing for more effective heat transfer throughout the entire loop. Without a water pump, the heat transfer does not work because the liquid coolant will not flow throughout the system.

end faq

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