Frequently Asked Questions

14 Common Video Card Questions

Answers to the most common Video card installation and maintenance questions.

Windows 7 Display Settings / Configuration

1. Right-click any empty area of your desktop, and then click Screen... Read more

Depending on what graphics card you have installed and what operating system, from time to time, you will need to update your graphics drivers. To help you, we... Read more

  1. Turn off your system. be sure to have it fully powered down. We also recommend removing the power cable from the power supply.
  2. Unplug your monitor from the onboard graphic... Read more

If you find that your graphics card is producing “artifacts”, or visual distortion, follow the steps below.

  1. Reseat the graphics card into the PCIe bus.
  2. Reseat... Read more

If your system is producing “blue screens”, or there is an apparent issue with driver software, follow the steps below.

  1. Uninstall all AMD software.
    1. Run the... Read more
  • Check Your PSU
  1. Determine your system’s PSU wattage. 
    1. Look at the PSU’s sticker for the maximum output wattage.
    2. Contact your... Read more

Passive adapters – non active adapters are called passive adapters. there is no easy way to tell the difference between an active and passive adapter. Most often they look exactly alike.... Read more

  1. Turn the computer ON and allow Windows to boot normally (Note: the initial resolution will be low due to the graphics drivers not installed).
  2. Windows 7 & 8 may... Read more

Active adapters – these adapters have a chip that helps convert video for the GPU. Your GPU will be able to do this for two monitors but an active adapter is needed for more. Active adapters... Read more

 Cables and Adapters allow you to convert video from one output to another. Some outputs prevent you from converting to another out. The one from of video that can adapt to everything is... Read more

DVI – this is a digital signal. Also known as single link DVI, it is capable of 1900 x 1200. There are two different types of DVI, DVI-I and DVI-D. DVI-I has a built in component that allows... Read more

VGA – this is an analog video signal. It is capable of reaching resolutions of 1900 x 1200.

There several commonly used video connectors. These follow under two different categories, common and HD. Your common video connectors are VGA, S-Video, DVI and DMS. Your HD are Dual Link DVI,... Read more

Before installing the new graphics card:

  1. Verify that the graphics card’s requirements are met by the system. Refer to the graphics card retail box or listing on our website to... Read more

4 Memory

Answers to the most common questions about memory
  1. Shut down your system and remove all memory modules from PC.
  2. Consult your motherboard or system manual for proper placement of RAM, diagnostic error codes and common... Read more

If you memory includes a metal heatsink, do not remove it as this will void your warranty, and may damage your modules.

Do not mix different memory modules in your system; consult your motherboard manufacturer or OEM manufacturer for general trouble shooting steps and installation information, as well as detailed... Read more

  1. First, verify that the memory is compatible with your system. We recommend using our Memory Selector page on our website, Read more

1 Solid State Drives

SSD Installation (7mm or 9mm):

  1. Turn off the PC, switch the PSU to the ‘off’ position and unplug the power cable from the PC.
  2. Remove the side panel from the PC... Read more

19 SSD Cloning with Clone Drive

Frequently asked questions about cloning your SSD
  • Proceed to “Shut down the computer”.
  • Create a bootable CD.
    • While booted in Windows, launch the clone application, and select the option to “Create... Read more

This error means the block size of one of the hard disks to be cloned can't be determined. The only method to get past this error is for the user to clone the drives “backwards”. This... Read more

If your existing drive is bigger than the new drive - such is often the case when upgrade performance from a HDD to a SSD - you can use the Data Select feature to deselect data folders from the... Read more

No worries... this utility only copies data from the beginning of the existing onto the beginning of the new drive. The area at the end of the new drive, which is larger than the original drive,... Read more

A very small percentage of computer manufacturers incorporate an ASMedia 1042 or 1043 USB 3.0 Host Bus Controller.  Revision 1 thru 4 of this ASMedia chipset does not adhere to the USB 3.0... Read more

A buffer of 10% of total partition size(s) is needed to track changes to the file table and registry on the new drive. Without this buffer, the cloning process cannot continue.
No, you should not make a clone of your drive and put it in another or multiple machines. There are licensing issues for the software on your machine. A clone is for disaster recovery purposes (i.e.... Read more
Windows 2000 and XP limit a FAT32 partition to 32GB. If you choose to format the drive in a larger partition, you will need to use the NTFS file system.
If the drive shows up in Windows explorer, the data transfer cable can be used (without the software) to access the file system and recover files. If the drive does not show up, recovery software can... Read more

Yes. The data transfer cable can be used as a way of accessing data on a drive and no software needs to be used to accomplish this. Once plugged in, the drive should show up as a new drive letter... Read more

No, the data transfer cable is backward compatible with USB 2.0/1.1 ports as well. However, the transfer rates may be slower if not using the USB 3.0 connection.
No. Desktop drives require both 5 volt and 12 volt signals. The data tranfer cable gets power from a computer's USB port, which can only provide the 5 volt signal.

Some laptop manufacturers use an adapter that covers the pins on end of the drive. This adapter needs to be removed from the drive before it will fit onto the DriveWire.
Pull the connector... Read more

Please refer to Dell support site for instructions on re-installing Media Direct.

You may have a network drive that is mapped to the same letter as your internal drive. You can use Disk Management (right-click My Computer, select Manage and then Disk Management) to assign a new... Read more

Most current systems will experience no difficulty using a modern drive. Using a modern operating system eases many compatibility concerns. Upgrading your system BIOS to the latest release is also a... Read more
If your laptop has USB 1.1 ports the data transfer rate is considerably slower than a USB 2.0 port. In this case, what you are observing is normal. Bad sectors and file errors on the source drive can... Read more
There are two potential reasons this message occurs. The first may be a power issue. Ensure the drive is using a second power source such as the second USB port. Also, verify the power switch is set... Read more

You must set your CD as the first boot device in your system BIOS. Look in your BIOS for a feature called ‘boot sequence” or similar wording. Change the parameters so the CD-ROM is... Read more

6 Thunderbolt 3 Devices

Before purchasing a Thunderbolt 3 Device, ensure your system is compatible.

Microsoft has made changes to their Windows 10 settings. This may cause a decrease in performance when using a Thunderbolt™ 3 SSD Enclosure. Below are steps you can take to resolve the... Read more

How do I check which version of Thunderbolt 3 software, firmware, and drivers I am running in Windows?

To check which version of the... Read more

If you set your display to 4K @ 60Hz and connect a display to the DisplayPort output on the laptop dock, your display may flicker. This issue only affects certain monitors and is a result of an... Read more


Thunderbolt 3 is the latest version of the Thunderbolt standard for connecting computers and electronic devices. It is capable of the... Read more


Your computer's Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer.

When first connecting a Thunderbolt 3 device, the device must first be authenticated through Intel's Thunderbolt 3 software. To do so you can use the below... Read more

3 Docks and Docking Stations

Docks offer many options to expand your current configuration and can provide easy plug and play for peripherals.


  • Windows 10
  • Windows 8.1
  • Windows 7
  • OS X

Drivers for our Dock may be found at Read more

No, you cannot charge your laptop with the USB 3.0 Dock.

However, the Dock does charge most mobile devices via the USB 3.0 port(s).

3 How to Bring 4K UHD to Your Desktop

This is the most under-investigated and discussed aspect to 4K UHD. But we've got the answers to ensure your satisfaction. There are four key components that may need to be purchased to ensure a... Read more

So what do all the specs mean and how does high resolution benefit you? The level of sharpness and detail in content offers a viewing experience second to none. Everyone from casual users to... Read more

4K UHD allows you to get up to four times higher resolution compared to typical desktop monitors. The 4K UHD standard for consumer devices offers up to an astounding 3,840x2,160 resolution. Also... Read more

4 Proposition 65

California Regulation: Proposition 65 also known as The Safe Drinking Water and Toxic Enforcement Act of 1986.

No action is required. The purpose is to ensure that people are well informed about the exposure to prduct materials, regardless of the limited risk. The State of... Read more

These warnings mean the business issuing it is aware of or believes that one or more Read more

First, it requires the Governor of California to publish a list of chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm. This list, which... Read more

In November 1986, State of California voters approved a ballot initiative to address concerns about exposures to toxic chemicals. That initiative became Read more

4 Liquid Cooling FAQs

When we introduced the CryoVenom R9 290 liquid cooled graphics card, VisionTek made liquid cooling nearly Plug and Play, which was great for more experienced PC enthusiasts. However, there are some PC DIYers who are new to liquid cooling, who may want to upgrade their PC, but not know how. This section explains the basics of liquid cooling, and the benefits of making the change.

A water cooled PC system works a lot like the cooling system of a car. Both systems take advantage of the basic principle of thermodynamics: heat moves from warmer objects to cooler ones. In a PC,... Read more

When set up correctly, a liquid cooled system does not require substantially more maintenance than a traditional air cooled system. However, a PC user does need to regularly check the system to... Read more

In addition to low noise levels and overall cooler temperatures, a liquid cooled system can often be overclocked, boosting a PCs performance. The majority of today’s graphics cards and CPUs... Read more

Modern age CPU microprocessors are creating twice as much heat as they were five years ago, and this is even more true for modern GPU microprocessors. Today, the most powerful dual-processor... Read more

13 Buying From VisionTek

Here are some basic guidelines for shopping directly at VisionTek, or otherwise purchasing your favorite VisionTek products.

Before returning a product, you must communicate with our Tek Support team. Tek Support will issue you a service order number and guide you through the... Read more

We offer a 15-day money back guarantee on all of our products. After the 15-day period, all products will be handled under the return policy below:


VisionTek products can be purchased through various online retailers, distributors, and system builders.  Many of these retailers offer shipping to other countries, including Canada and parts... Read more

As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us... Read more

Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship... Read more

We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers. 

Yes! You can always find great deals in our Hot Deals Section, which are refurbished or open box items that are tested and verified working by our Tek... Read more

We accept American Express, MasterCard, and Visa credit cards.

No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.

While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your... Read more

You can try recovering your password by filling out the "forgot your password" form.  If you don't remember your username, it... Read more

If you haven't already, double check your SPAM folder for the account activation email.  If there is no email there, you can call Tek Support at 1 866 883 5411 and a member of the team can... Read more

Start by visiting the "user registration" page.  Enter your full name and choose a username and a password (you will have to type this... Read more

5 Finding Your Proof of Purchase

VisionTek requires proof of purchase when registering a product for warranty purposes. To help you quickly find your proof of purchase for items bought online, we have put together a quick reference guide for some of the larger online retailers where VisionTek products are sold.

  • Log in to your account. Do this by clicking the “My Account” or “Sign In” links located at the top right of the page.
  • Once you are logged in, go to the... Read more
  • Log into your account. Do this by clicking “Login or Register” at the top center of the page, or “My Account” just to the right of the Newegg logo.
  • Once... Read more
  • Log into your account. Do this by clicking “My Account”, located at the top center of the page.
  • Once you are logged in, go to “Order Status” under the... Read more
  • Log in to your account. Do this by going to “My Account”, which can be found in the upper right corner of the page.
  • Once you have logged in, go to “View... Read more
  • Log in to your account. Do this by going to “My Account”, which can be found in the upper right corner of the page.
  • Once you have logged in, go to “View... Read more

6 Common Warranty Questions

At VisionTek, we pride ourselves on having great warranties on all of our products, and stand behind them should a customer have an issue. Here are some commonly asked questions regarding our warranties, product registration, and more.

The Tek Support team can look up your product registration if you call 1 866 883 5411 and give them your product serial number and your information.

VisionTek products that were not registered at within 30 days of purchase will only be covered under warranty for one year from purchase date (with proof of purchase supplied).

Unfortunately, if you bought a used VisionTek product, it is not under warranty. Product warranties are non-transferrable. As it states under our Read more

To help ensure warranty claims are valid, as well as expedite any returns, VisionTek requires all products to be registered within 30 days of purchase. Registering your product and uploading a... Read more

To register your product, simply fill out the "Warranty Registration" form with all of the proper information. Uploading a copy of your... Read more

Warranty information may be found here. That page outlines all of the warranty coverage for our various warranty time frames,... Read more