Depending on what graphics card you have installed and what operating system, from time to time, you will need to update your graphics drivers. To help you, we have provided a link to the AMD Support... Read more
Passive adapters – non active adapters are called passive adapters. there is no easy way to tell the difference between an active and passive adapter. Most often they look exactly alike. Most... Read more
Turn the computer ON and allow Windows to boot normally (Note: the initial resolution will be low due to the graphics drivers not installed).
Windows 7 & 8 may automatically install drivers on... Read more
Active adapters – these adapters have a chip that helps convert video for the GPU. Your GPU will be able to do this for two monitors but an active adapter is needed for more. Active adapters... Read more
DVI – this is a digital signal. Also known as single link DVI, it is capable of 1900 x 1200. There are two different types of DVI, DVI-I and DVI-D. DVI-I has a built in component that allows... Read more
There several commonly used video connectors. These follow under two different categories, common and HD. Your common video connectors are VGA, S-Video, DVI and DMS. Your HD are Dual Link DVI, HDMI,... Read more
Before installing the new graphics card:
Verify that the graphics card’s requirements are met by the system. Refer to the graphics card retail box or listing on our website to determine the... Read more
Shut down your system and remove all memory modules from PC.
Consult your motherboard or system manual for proper placement of RAM, diagnostic error codes and common issues.
Insert one module in... Read more
Do not mix different memory modules in your system; consult your motherboard manufacturer or OEM manufacturer for general trouble shooting steps and installation information, as well as detailed... Read more
First, verify that the memory is compatible with your system. We recommend using our Memory Selector page on our website, https://www.visiontek.com/support/memory-selector.html. Follow the four... Read more
If your existing drive is bigger than the new drive - such is often the case when upgrade performance from a HDD to a SSD - you can use the Data Select feature to deselect data folders from the... Read more
No worries... this utility only copies data from the beginning of the existing onto the beginning of the new drive. The area at the end of the new drive, which is larger than the original drive,... Read more
No, you should not make a clone of your drive and put it in another or multiple machines. There are licensing issues for the software on your machine. A clone is for disaster recovery purposes (i.e.... Read more
If the drive shows up in Windows explorer, the data transfer cable can be used (without the software) to access the file system and recover files. If the drive does not show up, recovery software can... Read more
Yes. The data transfer cable can be used as a way of accessing data on a drive and no software needs to be used to accomplish this. Once plugged in, the drive should show up as a new drive letter in... Read more
Some laptop manufacturers use an adapter that covers the pins on end of the drive. This adapter needs to be removed from the drive before it will fit onto the DriveWire. Pull the connector straight... Read more
You may have a network drive that is mapped to the same letter as your internal drive. You can use Disk Management (right-click My Computer, select Manage and then Disk Management) to assign a new... Read more
Most current systems will experience no difficulty using a modern drive. Using a modern operating system eases many compatibility concerns. Upgrading your system BIOS to the latest release is also a... Read more
If your laptop has USB 1.1 ports the data transfer rate is considerably slower than a USB 2.0 port. In this case, what you are observing is normal. Bad sectors and file errors on the source drive can... Read more
There are two potential reasons this message occurs. The first may be a power issue. Ensure the drive is using a second power source such as the second USB port. Also, verify the power switch is set... Read more
If you set your display to 4K @ 60Hz and connect a display to the DisplayPort output on the laptop dock, your display may flicker. This issue only affects certain monitors and is a result of an... Read more
Your computer's Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer.
Thunderbolt 3 controller... Read more
This is the most under-investigated and discussed aspect to 4K UHD. But we've got the answers to ensure your satisfaction. There are four key components that may need to be purchased to ensure a... Read more
So what do all the specs mean and how does high resolution benefit you? The level of sharpness and detail in content offers a viewing experience second to none. Everyone from casual users to business... Read more
4K UHD allows you to get up to four times higher resolution compared to typical desktop monitors. The 4K UHD standard for consumer devices offers up to an astounding 3,840x2,160 resolution. Also... Read more
No action is required. The purpose is to ensure that people are well informed about the exposure to prduct materials, regardless of the limited risk. The State of California describes "Proposition 65... Read more
These warnings mean the business issuing it is aware of or believes that one or more listed chemicals may be present in its product, even if only in trace amounts.
Proposition 65 does not ban... Read more
First, it requires the Governor of California to publish a list of chemicals that are known to the State of California to cause cancer, birth defects or other reproductive harm. This list, which must... Read more
In November 1986, State of California voters approved a ballot initiative to address concerns about exposures to toxic chemicals. That initiative became The Safe Drinking Water and Toxic Enforcement... Read more
When we introduced the CryoVenom R9 290 liquid cooled graphics card, VisionTek made liquid cooling nearly Plug and Play, which was great for more experienced PC enthusiasts. However, there are some PC DIYers who are new to liquid cooling, who may want to upgrade their PC, but not know how. This section explains the basics of liquid cooling, and the benefits of making the change.
A water cooled PC system works a lot like the cooling system of a car. Both systems take advantage of the basic principle of thermodynamics: heat moves from warmer objects to cooler ones. In a PC,... Read more
When set up correctly, a liquid cooled system does not require substantially more maintenance than a traditional air cooled system. However, a PC user does need to regularly check the system to make... Read more
In addition to low noise levels and overall cooler temperatures, a liquid cooled system can often be overclocked, boosting a PCs performance. The majority of today’s graphics cards and CPUs can... Read more
Modern age CPU microprocessors are creating twice as much heat as they were five years ago, and this is even more true for modern GPU microprocessors. Today, the most powerful dual-processor graphics... Read more
VisionTek products can be purchased through various online retailers, distributors, and system builders. Many of these retailers offer shipping to other countries, including Canada and parts of... Read more
As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us and... Read more
Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship... Read more
Yes! You can always find great deals in our Hot Deals Section, which are refurbished or open box items that are tested and verified working by our Tek Support team. In addition to those great... Read more
While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your... Read more
You can try recovering your password by filling out the "forgot your password" form. If you don't remember your username, it is usually your emails address. Don't forget to check your SPAM... Read more
Start by visiting the "user registration" page. Enter your full name and choose a username and a password (you will have to type this twice so our system can confirm it matches, which also... Read more
VisionTek requires proof of purchase when registering a product for warranty purposes. To help you quickly find your proof of purchase for items bought online, we have put together a quick reference guide for some of the larger online retailers where VisionTek products are sold.
At VisionTek, we pride ourselves on having great warranties on all of our products, and stand behind them should a customer have an issue. Here are some commonly asked questions regarding our warranties, product registration, and more.
To help ensure warranty claims are valid, as well as expedite any returns, VisionTek requires all products to be registered within 30 days of purchase. Registering your product and uploading a copy... Read more
To register your product, simply fill out the "Warranty Registration" form with all of the proper information. Uploading a copy of your receipt to show proof of purchase is recommended, as proof... Read more