Frequently Asked Questions

Docks and Docking Stations

Docks offer many options to expand your current configuration and can provide easy plug and play for peripherals.

No, the VT2000 is not backwards compatible with USB 3.0 or 3.1 Type-A.

You must use the included USB-C cable with a USB-C or Thunderbolt 3 compatible system.

The VT5000 does not require drivers, however, after connecting the docking station to your laptop's Thunderbolt™ 3 port, you may be required to allow the docking station to connect in the Thunderbolt™ 3 software found in your system tray.

For full functionality, please ensure you have the latest Thunderbolt™ 3 software installed and up-to-date.

Note: Thunderbolt™ 3 docking stations are not backwards compatible with Thunderbolt™ 2 or 1 systems.

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The VT4800 does not require drivers, however, after connecting the docking station to your laptop's Thunderbolt™ 3 port, you may be required to allow the docking station to connect in the Thunderbolt™ 3 software found in your system tray.

For full functionality, please ensure you have the latest Thunderbolt™ 3 software installed and up-to-date.

Note: Thunderbolt™ 3 docking stations are not backwards compatible with Thunderbolt™ 2 or 1 systems.

This will happen when your system requires more power than the docking station can supply.  It is not an issue, but rather a notification alerting you that the docking station will not charge your laptop but instead, it will extend the battery life.

This may also occur if your system does not support power delivery through the USB-C port. Please check with your system manufacturer to ensure your system is compatible.

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No, the dock will only require the use of a single cable to the laptop in order to function. We have provided both a Type-C to C and a Type-A to C in order to be compatible with various laptop systems. However, be sure that you have the cable plugged into the port on the back of the dock that is labeled with a laptop and lightning bolt icon.

 

 

Be sure that you have one display connected to either of the two ports in the first set of DP/HDMI and one display connected to either of the two ports in the second set of DP/HDMI.  Connecting both displays to a single set of DP/HDMI will result in only one display.

No, the dock will only require the use of a single cable to the laptop in order to function. We have provided both a Type-C to C and a Type-A to C in order to be compatible with various laptop systems.  However, be sure that you have the cable plugged into the port on the back of the dock that is labeled with “USB-C In”.

Be sure that you have one display connected to either of the two ports in the first set of DP/HDMI and one display connected to either of the two ports in the second set of DP/HDMI. Each set of connections notates either Display 1 or Display 2. Connecting both displays to a single set of DP/HDMI will result in only one display.

Make sure that you are using the included USB-C cable and that it is plugged into the single USB-C port on the side of the unit. If you are connecting to your dock using the back far right port, you will not be able to output video, the back port is for USB-C power from your power adapter or another USB-C power adapter.

The VT2000 is only capable of outputting a signal to 3 displays at any given time. In order to achieve all 3 external displays, make sure to disable your laptop screen before enabling the 3rd display. If you are unable to disable the laptop screen, make sure to set one of your external monitors as the default display.

The VT1000 requires DisplayLink drivers for full functionality. The DisplayLink drivers can be found here: https://www.displaylink.com/downloads

Please ensure that the provided USB-C cable is in use for proper functionality. Also ensure you are connected using the side of the docking station with the single USB-C port.

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