Frequently Asked Questions

Buying From VisionTek

Here are some basic guidelines for shopping directly at VisionTek, or otherwise purchasing your favorite VisionTek products.

Before returning a product, you must communicate with our Tek Support team. Tek Support will issue you a service order number and guide you through the process.   To start the return process, please contact our Tek Support team via email at support@visiontek.com or by phone at 1 866 883 5411 Monday through Friday, 8:00AM to 5:00PM Central Standard Time. The Tek Support team will verify whether or not your product can be returned and, if so, issue you a service order number and then send you the appropriate Return Material Authorization (RMA) form.    You may also submit your RMA request online via our RMA Request... Read more
We offer a 15-day money back guarantee on all of our products. After the 15-day period, all products will be handled under the return policy below:   No returns will be accepted without a Return Authorization Number (RMA). RMA numbers must be obtained no later than 15 days from the date the product was purchased. All RMA numbers are valid for 10 days from the date of issuance. To obtain an RMA, contact VisionTek Customer Service via e-mail at support@visiontek.com or by calling 866 883 5411. Returns and refunds are only accepted for items purchased at www.visiontek.com. Please include a copy of your original invoice inside the package with the item returned circled. Items must be returned complete, unaltered, in "like new" condition, and with original product materials, documentation and packaging for full refund and to prevent the possibility of additional return fees or possible rejection of the product. It is highly suggested to use a traceable shipping method for all returned items. If an item is being returned for credit, no credit will be issued until the item has been inspected and operationally tested. Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments. VisionTek does not refund shipping costs on returned orders.   Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.   Additionally, all returned products will be thoroughly inspected upon receipt in accordance with our inspection criteria and a determination will be made if eligibility requirements are met for refund or replacement. The following criteria will be followed in rejecting returns and refusing credit:   Overclocking, modification, physical damage, or improper installation are not eligible for replacement or refund. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering. Products with any standard certification labels removed. Products or packages with barcode label removed. VisionTek reserves the right to assess up to a 15% restocking fee on all returns and exchanges. Shipping fees are not refundable. At our discretion, credit for partial returns may be less than invoice due to reversal of special pricing discounts from qualifying bundle, instant rebate, coupon or other promotional pricing from either VisionTek or its affiliates and partners. All authorized refunds will be refunded via the method of payment originally billed. Please note that refund processing may take up to two weeks following the receipt of returned goods. All refunds are subject to the financial institutions' processing timelines. VisionTek does not permit the return of or offer refunds for the following products: Product that is custom-configured/personalized to your specifications. Clearance / ‘Revisioned’ / Open Box items. Opened storage solution devices. Non-VisionTek products. Bonus, Bundled, or otherwise included or purchased software. Data “cloning” kits and/or software.   If you have any other questions about the VisionTek return policy, please contact Tek Support at 866 883 5411 (Monday through Friday, 8:00AM to 5:00PM Central Standard Time) or by email... Read more

VisionTek products can be purchased through various online retailers, distributors, and system builders.  Many of these retailers offer shipping to other countries, including Canada and parts of Europe. We have put together a comprehensive list of our partners, which you can view here.

As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us and the order is to be shipped to a destination in the states of Illinois, California, Florida, Texas, or Pennsylvania, the law requires us to collect the applicable sales tax for all products purchased. 

Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship internationally at this time.

We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers. 

Yes! You can always find great deals in our Hot Deals Section, which are refurbished or open box items that are tested and verified working by our Tek Support team. In addition to those great deals, we periodically offer specials on all kinds of products. If you register an account, you will receive emails about the deals we offer. You can also follow up on Facebook or Twitter, where we often post exclusive deals just for fans. 

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We accept American Express, MasterCard, and Visa credit cards.

No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.

While we did everything we could to migrate all of our user data, it is possible that your password was reset. If you recall your username and know the email address you used to register your account, you may use the "forgot your password" tool to reset your password.   If you are still unable to access your account, we suggest creating a new account. Our Tek Support team has no way to verify you are who you say you are, so unfortunately we do not allow resetting user information over the phone. Don't worry... any of the data or product warranty requests you may have registered with us was backed up and saved when we switched our site over, and the Tek Support team does have access to it. So, in the event you need to return an item or have a question about your product, our team will still be able to pull that information up and assist... Read more

You can try recovering your password by filling out the "forgot your password" form.  If you don't remember your username, it is usually your emails address. Don't forget to check your SPAM folder for the emails after you submit your information.

 

If neither of those options work, we recommend creating a new account.  Since Support cannot verify your identity over the phone, we cannot reset your user information. 

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If you haven't already, double check your SPAM folder for the account activation email.  If there is no email there, you can call Tek Support at 1 866 883 5411 and a member of the team can manually activate your account.  During the week, our web team does periodically manually activate accounts they notice as inactivated as well.   Once you are able to log in, we recommend that you double-check your email address to make sure it is correct. We all make the occasional mstake when we type, and a mistyped email address could be the reason you didn't get your activation email... Read more
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