Frequently Asked Questions
VisionTek products can be purchased through various online retailers, distributors, and system builders. Many of these retailers offer shipping to other countries, including Canada and parts of Europe. We have put together a comprehensive list of our partners, which you can view here.
As a purchaser, you are responsible for any and all federal, state, and local taxes, imports, or other duties or import fees arising from the purchase of products. If you place an order with us and the order is to be shipped to a destination in the states of Illinois, California, Florida, Texas, or Pennsylvania, the law requires us to collect the applicable sales tax for all products purchased.
Currently, products purchased here at the VisionTek web store can only be shipped to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. Boxes in the US, or ship internationally at this time.
We realize this isn't ideal for everyone, but it is a precaution we have put in place at this point in time to help limit fraud and protect our customers.
Yes! You can always find great deals in our Hot Deals Section, which are refurbished or open box items that are tested and verified working by our Tek Support team. In addition to those great deals, we periodically offer specials on all kinds of products. If you register an account, you will receive emails about the deals we offer. You can also follow up on Facebook or Twitter, where we often post exclusive deals just for fans.Read more
We accept American Express, MasterCard, and Visa credit cards.
No. We have enabled the "Check Out as Guest" option on our site to make purchasing easier.
You can try recovering your password by filling out the "forgot your password" form. If you don't remember your username, it is usually your emails address. Don't forget to check your SPAM folder for the emails after you submit your information.
If neither of those options work, we recommend creating a new account. Since Support cannot verify your identity over the phone, we cannot reset your user information.Read more