Frequently Asked Questions


Answers to the most common questions about memory
Shut down your system and remove all memory modules from PC. Consult your motherboard or system manual for proper placement of RAM, diagnostic error codes and common issues. Insert one module in DIMM Slot A1 (or the slot your manufacturer recommends) and power on your system. If the problem does not occur, shut down the system repeat step 1 for slots (listed in order) B1, A2, B2, restarting the system each time. (Numbers and amount of slots may vary, depending on the system). If the problem does occur, retest with a different memory module. Repeat the above steps until you have tested each memory module at least one time in each slot. If you experience problems with any DIMM slots, you may have a motherboard issue, please contact your manufacturer for further assistance. If you experienced no issues, you may wish to retest your system using two modules. Begin with slots A1 and B1, or as your motherboard/system manual instructs, and repeat steps... Read more

If you memory includes a metal heatsink, do not remove it as this will void your warranty, and may damage your modules.

Do not mix different memory modules in your system; consult your motherboard manufacturer or OEM manufacturer for general trouble shooting steps and installation information, as well as detailed compatibility information.

First, verify that the memory is compatible with your system. We recommend using our Memory Selector page on our website, Follow the four steps to find your computer type, manufacturer, product line and model. This will give you a sample list of units that we support in your system. If the selected module is not in our memory selector for your system, it may not be compatible. If cannot find your system, we recommend contacting your OEM or motherboard manufacturer for further assistance. Due to continuing development with memory modules, our list may not include all current systems, models, or... Read more