Frequently Asked Questions

Webcams

The lens is surrounded by a focus adjustment knob that can be turned to adjust the focal point. Please twist the knob in small increments in either direction until you find the desired focal result.

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In Windows the Camera Application can be launched to not only make sure the webcam is functional but also to tune the focus of the webcam if your model is manual focus (VTWC30).  The camera application can be launched by either searching for the application or launching it from the All Programs menu.

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Launch Facetime and select the video menu from the top.  From there, please select the VisionTek Webcam under the camera devices.

Go to System Preferences, and then Sound. Under the input tab be sure that you have the VisionTek Webcam selected. Try speaking into the microphone and observe the input volume bar indicate that audio is being detected. Please be sure that the mute box is unchecked.

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Click the Apple logo in the upper left corner and select “About This Mac”.  When the window appears, click on “System Report”.  Select “Audio” on the left and the VisionTek Webcam will appear in the list of devices.  Next, click on “Camera” and the VisionTek webcam will appear as a camera device.

In the event you are connecting to a system that already has another webcam or media capture device connected, you will need to select the VisionTek Webcam as the source instead of a different option.  This selection can be made in most video conference services.  In some cases, Windows will have a “camera switch” icon that can be pressed which will change video capture sources.

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If the webcam stops functioning correctly when going online, a simple system restart should resolve the issue. If you are still experiencing issues, please contact our support department for assistance.

First, ensure that your device is connected to your PC or Mac. In Windows, navigate to your sound settings.  Under the input selection, choose the VisionTek Webcam Microphone as the device you would like to use. To enable the webcam Microphone in video conferencing software (Microsoft Teams, Zoom, Skype, etc.) you will need to open the video conference software and navigate to the settings section.  From there, locate the audio settings and then select the Webcam Microphone as the default input device. In Mac OS, go into utilities and find Audio MIDI Setup.  From there choose the Webcam Device and select use this device for sound... Read more

To resolve this, go to the Windows sound settings and configure the bit depth and sample rate of your webcam's microphone to 2 channel, 16 bit, 44100Hz (CD Quality).

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Try restarting your computer as this may solve the issue.  Ensure that the webcam is recognized properly in Windows Device Manager or MacOS System Report.  If the issue happens only while using your video chat application, check your internet connection bandwidth and/or adjust the quality settings in your video chat application.  Make sure that the webcam is connected directly to a High-Speed USB 2.0 or 3.0, preferably the one at the rear if you are using a desktop computer. Connect the webcam directly to the computer. Try to bypass your Dock, USB hub, USB extension cable, USB port of monitor or keyboard.  If you still experience problems, try connecting the webcam to another... Read more

Using the latest Microsoft Service Pack and the USB 2.0 or 3.0 port will improve the image quality. Most newer systems will not experience this issue.

Unfortunately, Windows Me and Windows 98 are not supported.

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