Frequently Asked Questions
The lens is surrounded by a focus adjustment knob that can be turned to adjust the focal point. Please twist the knob in small increments in either direction until you find the desired focal result.Read more
In Windows the Camera Application can be launched to not only make sure the webcam is functional but also to tune the focus of the webcam if your model is manual focus (VTWC30). The camera application can be launched by either searching for the application or launching it from the All Programs menu.Read more
Launch Facetime and select the video menu from the top. From there, please select the VisionTek Webcam under the camera devices.
Go to System Preferences, and then Sound. Under the input tab be sure that you have the VisionTek Webcam selected. Try speaking into the microphone and observe the input volume bar indicate that audio is being detected. Please be sure that the mute box is unchecked.Read more
Click the Apple logo in the upper left corner and select “About This Mac”. When the window appears, click on “System Report”. Select “Audio” on the left and the VisionTek Webcam will appear in the list of devices. Next, click on “Camera” and the VisionTek webcam will appear as a camera device.
In the event you are connecting to a system that already has another webcam or media capture device connected, you will need to select the VisionTek Webcam as the source instead of a different option. This selection can be made in most video conference services. In some cases, Windows will have a “camera switch” icon that can be pressed which will change video capture sources.Read more
If the webcam stops functioning correctly when going online, a simple system restart should resolve the issue. If you are still experiencing issues, please contact our support department for assistance.
To resolve this, go to the Windows sound settings and configure the bit depth and sample rate of your webcam's microphone to 2 channel, 16 bit, 44100Hz (CD Quality).Read more
Using the latest Microsoft Service Pack and the USB 2.0 or 3.0 port will improve the image quality. Most newer systems will not experience this issue.
Unfortunately, Windows Me and Windows 98 are not supported.Read more