Important! Your computer's Thunderbolt 3 ports might not function properly until you update one or more of the following on your computer. BIOS Thunderbolt firmware Thunderbolt 3 controller drivers Thunderbolt 3 software The required updates will vary depending on your computer. For an up-to-date list of affected computers and instructions, visit http://thunderbolttechnology.net/updates. If your manufacturer isn't listed on the Thunderbolt website, contact your...
Submit an Online RMA Request
If you need to return or exchange VisionTek product, you must fill out the below Return Material Authorization (RMA) form. Once our Support team receives your information and verifies that your product can be returned, you will be issued a service order number.
Please fill out the form below to submit your RMA request. If you need assistance, Support is available Monday through Friday, 8:00AM to 5:00PM Central Standard Time.
Please note that when filling out your mailing address, VisionTek can only ship to addresses in the United States (including Alaska and Hawaii), and cannot ship to P.O. Boxes.