RMA Request
Submit an Online RMA Request
If you need to return or exchange VisionTek product, you must fill out the below Return Material Authorization (RMA) form. Once our Support team receives your information and verifies that your product can be returned, you will be issued a service order number.
Please fill out the form below to submit your RMA request. If you need assistance, Support is available Monday through Friday, 8:00AM to 5:00PM Central Standard Time.
Please note that when filling out your mailing address, VisionTek can only ship to addresses in the United States (including Alaska and Hawaii), and cannot ship to P.O. Boxes.
RMA Request Form
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Turn off your system. be sure to have it fully powered down. We also recommend removing the power cable from the power supply.
Unplug your monitor from the onboard graphic... Read more
If you find that your graphics card is producing “artifacts”, or visual distortion, follow the steps below.
Reseat the graphics card into the PCIe bus.
Reseat your monitor cables on... Read more
If your system is producing “blue screens”, or there is an apparent issue with driver software, follow the steps below.
Uninstall all AMD software.
Run the driver CD included with the... Read more
Check Your PSU
Determine your system’s PSU wattage.
Look at the PSU’s sticker for the maximum output wattage.
Contact your system manufacturer directly.
Determine your... Read more
Passive adapters – non active adapters are called passive adapters. there is no easy way to tell the difference between an active and passive adapter. Most often they look exactly alike. Most... Read more
Turn the computer ON and allow Windows to boot normally (Note: the initial resolution will be low due to the graphics drivers not installed).
Windows 7 & 8 may automatically install drivers on... Read more
Active adapters – these adapters have a chip that helps convert video for the GPU. Your GPU will be able to do this for two monitors but an active adapter is needed for more. Active adapters... Read more
Cables and Adapters allow you to convert video from one output to another. Some outputs prevent you from converting to another out. The one from of video that can adapt to everything is... Read more
DVI – this is a digital signal. Also known as single link DVI, it is capable of 1900 x 1200. There are two different types of DVI, DVI-I and DVI-D. DVI-I has a built in component that allows... Read more
VGA – this is an analog video signal. It is capable of reaching resolutions of 1900 x 1200.